Return Policy

Return Policy

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Welcome to Cinlch. We want you to be delighted with your purchase. If for any reason you are not satisfied, we offer a straightforward return policy to ensure your shopping experience is stress-free.

1. Eligibility

- To be eligible for a return, items must be unused and in the same condition as received, with original packaging intact.

- Customized or personalized items are not eligible for return unless they arrive damaged or defective.

2. Time Frame

- You may initiate a return within 30 days of receiving your order.

- After 30 days, we are unable to accept returns or offer refunds.

3. How to Initiate a Return

- Contact our customer service team to request a Return Merchandise Authorization (RMA) number.

- Securely package the item with all original packaging and documentation.

- Include the RMA number on the return label.

4. Return Shipping

- Customers are responsible for return shipping costs unless the item received is damaged, defective, or incorrect.

- We recommend using a trackable shipping method to ensure safe delivery.

5. Refunds

- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

- Approved refunds will be processed back to the original payment method within a few business days.

6. Exchanges

- If you wish to exchange an item, please follow the return process and place a new order for the desired item.

7. Damaged or Defective Items

- In the rare event that your item arrives damaged or defective, please contact us immediately for assistance.

8. Contact Us

If you have any questions about our Return Policy or need assistance with a return, please don't hesitate to reach out to our customer service team.

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Thank you for shopping at Cinlch. We value your satisfaction and strive to make returns as easy as possible.